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A certain banked recently pissed the shit out of me and got me soo mad that I immediately wrote to their CEO a nasty email to wake up their idea.

 

 

****Note: Due to certain privacy issue for both parties, i have since removed the email. Should you wish to read excerpts of it, drop me a msg or email me. 

 

Weeks back, I urgently needed to access my internet banking account only to realize that we now require the 2 Factor Authentication thingy. As you guys know, im working in a 3^rd world country and my exact location doesn’t have a fax machine or the local bank’s international ATM for me to access. I needed to urgently check and make some payments thru my internet banking accounts and so I called up 2 of my frequently used banks.

 

I called up a Singapore bank which I shall call Bank ABC and OH MY FUCKING GAWD, they made me sooo pissed, my blood boiled hotter than a volcanic eruption!

 

It started with me getting thru e agent and I explained to him that I wanted to get my 2FA thingy fixed but since I’m overseas I can’t do anything abt it so what can I do to get access to my acct. Without even listening to me properly, e fellar just kept repeating himself as tho he was reading off a script, telling me that it cannot be done and that I need to go to an ATM to register or fax e document over. As much as I kept telling him I DO NOT have a fax machine, and that I’m overseas, he just kept repeating tt I had to do it and that’s all that could be done.

 

Being me, I flared up and got really pissed. I raised my voice even though I tried so hard not to..why argue with an idiot and go down to his level rite? Anyways, I got pissed and told him to put me to his superior since he obviously was not equipped with the authority and understanding to assist me. He reluctantly put me on hold and when he got back, in a cocky tone, he told me no manager was ard so I said ok I’ll wait. After waiting for awhile, he came back and told me e same thing again. This was already into my 10^th minute arguing with this fellar.

 

I got annoyed and told him off. I said that he was wasting my time since im overseas and overseas calls from 3^rd world countries are more expensive. I told him that since he couldn’t do anything, e least he could do was to stop pissing me off and pass me on to someone who was more capable of assisting me. Again I was put on hold and OMG it got worse. I was put to his manager who I swear I would have screamed at his face if I was in front of him.

 

This fellar was worse than e first agent. It’s an insult to even give him e manager title. If I thot e agent was bad, the manager was worse. The manager ended up shouting at me, arguing with me, scolding me and not letting me finish my sentences or even start any by just ignoring me and talking about what HE wanted to say to me.

 

We ended up just shouting at each other and numerous time, I had to tell him what SHOULD be done. Being a manager, he had NO initiative as to what to do to assist me. I had to tell him tt he should discuss with someone in the bank abt it or how they should relook at their security procedures. I had to blatantly tell him that it was feedback im giving to the bank to work on. And when I told him my problem, he seemed to just ignore it and offered no help at all. Despite telling him that the policy didn’t make sense and that Citibank was able to go around it when I called them for e same problem and they helped me with it in under 10mins, he refused to budge and even gave me an earful while trying to put me into place as tho I’m some kinda peasant customer.

 

That totally pissed me off cuz IM THE CUSTOMER and as the customer whether I’m in the right or not, that’s no way to speak to any customer. I have every right to compare services and even if I’m wrong, there’s no need to scold me. It’s e same as like going to a restaurant.

 

Remember how Mcdonalds has this annoying thing where they only give u 2 packets of chilli sauce with your meal? And like when you ask for more they give u 1 more packet, most to most another 2? Being a customer, that made me just go to KFC since afterall they had burgers too and had chicken itself. At least KFC wasn’t so petty about chilli sauce and would give you tons with your meal without even giving u e dirty stare.

 

Anyways e point is, at the end of e 25minute conversation, I was soo pent up with hatred that I told him im gonna hang up and thanked him. Yup, I thanked him for giving me some terrible service and making it so painfully unpleasant.

 

After that, I wrote an email to the bank.  

 

Anyway, the very next morning, another manager who was soo sweet, called me to apologise. Seriously, Bank ABC needs to hire more of such sweet managers and do away with angsty defensive managers and agents. So yea, everything was rectified within a day and I got access to my account. I’m not sure if it was cuz I cced a copy of the email to every newspaper in Singapore that made them freak out and work on it immediately or cuz they finally realized that the made a huge booboo and needed to work on it right away.

 

Either ways, I’m pleased with the response from the bank and all I can say is this. Do not be intimidated by banks and their silly policies. Policies are created by humans therefore humans can change it. Do not foolishly adhere to everything that the banks put before you. Read it and think. If it’s dumb, voice it out and get your point across.